Sales conditions

About this English translation

Please note that the summary Sales Conditions below are an English translation from an original French version. Eurolines S.A. operates under French law and therefore the French version is the definitive version.     

1. Contract of carriage
Eurolines SA operates a scheduled international coach service by chartering with coach companies to service the business. The vehicles are not always in Eurolines livery . Only passengers holding a Eurolines France ticket have a contractual agreement with Eurolines SA. Passengers who do not possess a Eurolines ticket have not entered into a contractual agreement with Eurolines France.

2. Publicizing the conditions of carriage
These terms and conditions summarize our contract of carriage and are intended to inform customers before the contract takes effect. The full version of Eurolines SA terms and conditions (in French) are displayed in Eurolines shops, available on request from our Call Centre and available online by clicking here: terms and conditions

3. Reservation conditions
The reservation only becomes effective on receipt of full payment. All ticket purchases with Eurolines SA incorporate a booking fee. The date of the outward journey must always be specified when booking. The booking conditions outlined below are a summary of the contract between you and Eurolines SA to provide transportation for the specified reservation. We reserve the right to modify certain information in our timetables and fares , including the terms and conditions: such changes will be made known to the client before the contract is finalized. These terms and conditions apply regardless of how you book with Eurolines SA, including booking directly by telephone with Eurolines, in writing, on the Internet or through a third party travel agent. Subject to availability of seats on our coaches, we are committed to satisfy your request. When booking by phone or internet, the tickets can be collected at the embarkation point up to 1 hour before departure, or alternatively can be collected from a French Eurolines office in advance. If time permits, tickets can be sent via the post. On receipt of the tickets, passengers must verify that the number of tickets issued and the details match their  requirements: (e.g. date, time, point of departure, destination).

4. Fares
In the event of exceptional circumstances (changes in fuel costs, fees, taxes or fluctuations in exchange rates), Eurolines SA reserves the right to inrease or decrease tariffs. A €5 per passenger booking fee applies for all bookings regardless of the type of ticket reserved (one way or round trip), The exceptions being the following routes: Paris-Lille-Brussels-Barcelona and Perpignan: €3 per passenger; Morocco: 8€ per passenger. These booking fees do not apply to children under 4 years. From some towns and cities abroad, a boarding and/ or baggage fee may be charged during the high season. Reductions offered for passengers under 26 years old and over 60 years old are applied to the standard adult fares only but not any supplements. These reductions are not applicable on promotional fares. Any discounts applied are rounded to the nearest whole euro value.  

5. Payment methods
You can pay for your journey(s) by: cash, cheque (cheques are only accepted up to one day  before departure), travellers cheques and credit cards (Visa, Mastercard, CB and Aurora). Eurolines SA reserves the right to modify these conditions. Supplements for luggage can only be accepted in cash at the embarkation point.

6. The ticket - open returns - promotions
a) The ticket is the document that formalizes the contract between the passenger and our Company. It is issued upon receipt of your payment and must be used within six months from the date of issue (one year for Morocco). Promotional priced tickets are valid one month from the date of the outward journey. The ticket is unique to the person named on the ticket and cannot be transferred. It is imperative that the ticket is surrendered to our staff before each journey.

b) If the date on the ticket(s) indicates "OPEN", the booking has been paid for but no date or time of travel has been reserved. It is a mandatory requirement for clients with an open return ticket to book their return journey at least five days before their envisaged return date. Open returns from Belarus, Bulgaria, Croatia, Morocco, Moldova, Romania, Serbia, Ukraine must be re-confirmed locally and in person.

c) Promotional priced tickets are subject to special conditions according to the destination (e.g. when they can be booked, travel duration of the ticket). Partially used tickets are not refundable. Return journeys are not refundable when the date of the outward journey has passed.

7. Amendments or cancellation
Once your reservation is confirmed, you have the right to modify or cancel your reservation. In all cases, it is necessary to contact one of our offices to exchange the original ticket in  your possession. Any ticket where the date or time has been amended is no longer refundable.

Modification: Depending on availability of seats, tickets can be ammended as many times as desired up until 6 hours before the scheduled departure time. Amendment fee per ticket (for the date and time of journey): supplements may apply for the new date and time selected plus an ammendment fee as follows: Up to 6 hours before the departure of affected route: 8 € per change. The ticket cannot be modified less than 6 hours before departure. NOTE: Once actioned the new date and departure time takes effect immediately. The departure and arrival towns cannot be modified. If the new price is lower than the original  booking, the difference will not be refunded.

Cancellation Charges:

8. Refunds
Any claim made as a result of a cancellation as defined in Article 7, must be confirmed within a maximum of two months from the date of the journey by registered post with acknowledgment of receipt and accompanied by the original unused ticket to the following address: Eurolines - Service Refund - 215 Avenue Georges Clemenceau - 92024 Nanterre Cedex within a maximum of two months from the date of the journey. Any request must be accompanied by proof of cancellation.

9. Deadline for retraction ('cooling off period')
According to article L121-20-4 of the Consumer Code, the provisions of Article L. 120-20 relating to the withdrawal period of seven days does not apply to accommodation and transportation services for specific dates or intervals.

10. Lost, damaged or stolen tickets
Ticket that are damaged, lost or stolen cannot be refunded. If the ticket has been issued in the form of an e-ticket, you can re-print it.

11. Schedules
The departure and arrival times indicated in our timetables and on our tickets are expressed in local time. Some schedule changes may occur during the year. It is the client's responsibility to verify. The schedule is indicative and we do not guarantee their total accuracy. In cases of 'force majeure', Eurolines cannot be held responsible for changes, delays or cancellations to the services. Circumstances considered as 'force majeure' include, war or threat of war, accident (s): delays caused by bad weather, fire, accidents at a coach stop, coaches impounded or arrested by police or customs, death, road accidents, vandalism, terrorism, slow moving traffic, strikes, disturbances, riots, passenger problems, driving ban issued to coaches, bankruptcy resulting in the cessation of trading by a partner coach company or any other circumstances likely to endanger passenger safety.

12. Minors
Unaccompanied minors under 16 are not accepted onboard our coaches unless travelling with an adult who has legal parental authority. Minors between 16 and 18 not accompanied by the person holding parental authority are allowed on board our coaches but they must be in possession of all relevant documents required for crossing borders (e.g. Passport, ID + travel permits).

13. Identity documents
Passengers are fully responsible for the necessary documents (identity card, passport, visa, permission to leave the country) required by police and immigration controls for both the final destination and any countries transited. Passengers should research with the relevant authorities regarding the travel permits they will require before purchasing a ticket with Eurolines SA. Before boarding, all passengers must prove their identity matches the name on the ticket. If required to disembark the coach for a customs or immigration inspection, passengers must not leave any personal possesions on board the coach. Eurolines SA assumes no liability vis-à-vis any client who does not comply with these requirements. Accordingly, Eurolines cannot under any circumstances be liable to refund (full or partial) or compensate any traveller's ticket.

A. Boarding passengers must present themselves at the Eurolines coach stop or designated check-in in the cases where assistance is offered no later than 30 minutes before the departure time stated on the ticket. In the case of late arrivals, boarding cannot be guaranteed less than 15 minutes before departure. Embarkation points are public places and changes may occur at the request of local authorities. When purchasing a ticket it is the customer's responsibility to enquire about the exact location of the embarkation point from the Eurolines agent or travel agent. Coach stops in France 

B. All luggage must be labelled. Eurolines labels are available on request. Passengers are allowed to carry two bags or suitcase free of charge, the dimensions of which must not exceed 150 cm each. The carriage of objects such as  bicycles, sporting equipment, skis and musical instruments are strictly prohibited. On some lines there is a fee for the transportation of luggage. We would bring to the attention of travellers their liability regarding damage caused by their luggage to third parties (or person). It is strictly prohibited to carry illegal products or flammable material aboard a Eurolines coach. The condition of luggage is entirely the responsibility of passengers.

C. The transportation of animals aboard a Eurolines coach is not permitted

D. Technical and comfort stops for meals and refreshments are scheduled during the journey. Without recourse, or any consequences associated thereof, the coach driver has the right to depart should any passenger fail to re-join the coach at the agreed time.  If not arriving at their final destination, passengers are required to remain onboard unless specified otherwise by the driver. a) Mutual respect for other travellers requires that passengers do not eat, drink alcohol, smoke, carry or use narcotic drugs onboard a Eurolines coach b) The use  of radios, tape recorders, musical instruments or any equipment that generates sound, and that could prove a nuisance to other passengers or distract the driver, are not permitted on board.

15. Bonds passenger
Any violation of the contractual obligation as detailed in Article 13 or contravention of public law order in force may result in passengers being denied boarding. In such cases and under no circumstances, can Eurolines SA be held liable for a full or partial refund to a claimant.

     
16. Eurolines France disclaimer
For operational reasons, Eurolines SA reserves the right to alter the journey plan which may require customers to change coach . Eurolines SA reserves the right to amend, suspend, change the frequency  or cancel schedules. In the case of a cancellation, withdrawal or failure to operate a service for reasons within the control of the operator, Eurolines SA's liability is limited to a refund of the full value of the ticket. Where force majeure (see condition 11.) results in the cancellation of a service, travel can be postponed without charge but may not give rise to a refund of the journey(s). The law governing the contract of carriage is governed by French law. Only the French courts have jurisdiction in this matter.